Privacy Policy
Last Updated: November 5, 2024
1. Introduction
LANTERN PHARMACEUTICALS PRIVATE LIMITED, operating under the brand name "Cosmosheer Clinical" ("we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cosmosheerclinical.com (the "Site") or engage with our services.
By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Service. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register on the Site or create an account
- Make inquiries about our products
- Request consultations with our dermatologists
- Subscribe to our newsletter or marketing communications
- Contact customer support
- Use our Protocol Builder or other interactive tools
This information may include:
- Name and contact information (email address, phone number)
- Professional information (clinic name, dermatologist registration number)
- Demographic information (age range, location)
- Skin type and concerns (for Protocol Builder)
- Any other information you choose to provide
2.2 Automatically Collected Information
When you visit our Site, we automatically collect certain information about your device and usage:
- IP address and browser type
- Operating system and device information
- Pages visited, time spent, and referring website
- Click patterns and navigation paths
- Geographic location (country/city level)
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience. These technologies help us:
- Remember your preferences and settings
- Analyze site traffic and user behavior
- Personalize content and recommendations
- Improve our services and user experience
You can control cookie settings through your browser, but disabling cookies may affect Site functionality.
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our services
- To process inquiries and provide customer support
- To facilitate consultations with our dermatology experts
- To generate personalized product recommendations
- To send marketing communications (with your consent)
- To detect, prevent, and address technical issues or fraud
- To comply with legal obligations and enforce our terms
- To analyze usage patterns and improve user experience
- To communicate important updates about our products or policies
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our Site, conducting business, or servicing you, including:
- Website hosting and cloud storage providers
- Email and communication service providers
- Analytics and advertising partners (Google Analytics, Meta Pixel)
- Payment processors (if applicable)
- CRM and customer support platforms
4.2 Professional Partners
With your consent, we may share relevant information with:
- Dermatologists for consultation purposes
- Partner clinics for treatment coordination
4.3 Legal Requirements
We may disclose your information if required by law, court order, or governmental request, or to protect our rights, safety, or property.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure server infrastructure with access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we will securely delete or anonymize it.
Typical retention periods:
- Account information: Duration of account + 3 years
- Communication records: 3 years from last interaction
- Marketing consent: Until withdrawn + 6 months
- Legal/tax records: As required by Indian law (typically 7 years)
7. Your Rights and Choices
Under applicable data protection laws, you have the following rights:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your information
- Restriction: Request restriction of processing
- Portability: Request transfer of your data
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, please contact us at hello@cosmosheerclinical.com
7.1 Marketing Communications
You can opt out of marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us directly.
8. Third-Party Links
Our Site may contain links to third-party websites (e.g., Calendly for consultations, WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately, and we will take steps to delete it.
10. International Data Transfers
Your information may be stored and processed in India or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of the Site after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
13. Grievance Officer
In accordance with the Information Technology Act, 2000, and rules made thereunder, if you have any grievances related to the processing of your personal information, please contact our Grievance Officer at:
By using Cosmosheer Clinical's services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.